SMART OPTICS® Customer database, the locus of the software is quite capable to deliver optimum performance in time-critical situations yet managing all past years customers lifecycle.
Manage all details of customer along-with demograghy, family linking, reference source, insurance, profession, payment preferences, discount category etc. Lifecycle management allows keeping track of customers history including purchases, eye exams etc. which helps in analytics and further business decisions.
Eye exam of patients is equipped with freehand eye diagram marking along-with advanced lens exam reading. Advice for patients can also be printed on prescription along-with next eye-exam appointment & reminder.
Customer's order status is easily traceable for quick response and efficient delivery. Smart workflow integration helps streamline process of placing lens as well consolidated orders to respective suppliers saving efforts and time. This helps easily manage and track complex inventory assisting quickly find ready stock availability.
SMART OPTICS® robust, scalable and dependable database allows managing multiple stores with capability of handling very large database sizes for fast growing enterprises.
Complete inventory can be managed in the system including sunglasses, eye-frames, lenses, contact lenses, accessories, solutions etc. Inbuilt automation tools also ensure uniformity eliminating redundancies and allowing inventory tracking on various attributes viz. type, color, gender, shape, lens power, material etc. Further master inventory & transactions* can be imported from excel/csv formats.
Inbuilt inventory barcode print, scan helps in easy and quick tracking of inventory and also reduces billing time considerably. From multiple templates you can choose right barcode print for your business.
Supply-chain lets you automate required inventory order consolidation and placement to appropriate supplier. It makes the process fully automated for prescription lens and any other inventory ordering saving expensive man hours for same.
Physical stock check is biggest concern for any enterprise handling large volumes. Advanced yet user friendly and easy to use tool allows quick physical verification of inventory, identification and plugging loop-holes in system, if any.
SMART OPTICS® CRM tools help you increase sales and prospects by focusing on GERI - Greet, Engage, Reward, Inform.
Built in tools help you connect with customers on SMS & email for purposes like eye-exam reminders, new stock arrivals, contact-lens replenishment reminders, order ready intimation, personalize greetings, festive & seasonal campaigns.
Its easy and inbuilt in dispensing process to reward customers on every purchase they make. It reduces their turn-around time and helps you retain your customers.
SMART OPTICS® integrated dispensing, invoicing and insurance management help you complete process quickly and reduce customer's waiting time.
Dispense quickly with auto-fill & SMART MEM features. Background running tools automatically take care for inventory debits, accounts, reward points.
Invoicing is supported in multiple currencies and available print templates allow you to choose right format and size you need for your business.
Insurance management along-with invoicing allows for easy claim filing and tracking. Relevant reports for filing and claims can also be generated from the system.
SMART OPTICS® analytics and reporting gives you better insight so that you could focus on key aspects for your business growth.
Sale analytics gives you insight on trend, brand comparison etc. besides daily, weekly, monthly, yearly reports on sale, taxes, balances etc.
Inventory analytics gives you clarity on inventory movement fast / slow brand-wise / item-wise, ageing reports, besides summary and detailed inventory valuation reports.
Customer reports let you evaluate foot fall in store for different purposes.
Purchase analytics gives you insight on trend, brand comparison etc. viz-a-viz sales so as to bridge a gap if any in between besides daily, weekly, monthly, yearly reports on purchases, suppliers, taxes, balances etc.
MIS reporting section includes reports on taxation, expenses, gross P/L etc.
SMART OPTICS® scalable and dependable database allows you to centrally manage multiple stores with capability of handling very large databases. Its cloud infrastructure is fully scalable for fast growing businesses.
Warehouse management module lets you centralized inventory distribution and an efficient supply-chain so as to reduce inventory holding cost and ensure high availability.
Lab management module lets you receive, process and dispatch stores orders.
Central control of customers data & history, store sales, store inventory availability / valuation / ageing, inter-branch inventory transfers allows ease of operations & better ROI keeping total cost of ownership at minimum besides streamlining work-flow & enhancing performance.
System users, roles & module access permission can be defined and controlled centrally giving total control over business. Encrypted data ensures high level of security.